Jennifer Lopez cancels 2024 tour, including Phoenix date. What to do if you have tickets

Jennifer Lopez has canceled her entire summer tour, which was supposed to have played Footprint Center in Phoenix on Tuesday, July 9, 2024.

Live Nation announced that the This Is Me…Now The Tour has been canceled because J.Lo is "taking time off to be with her children, family and close friends."

Lopez broke the news to fans at OntheJLo.com.

"I am completely heartsick and devastated about letting you down,” she wrote.

“Please know that I wouldn’t do this if I didn’t feel that it was absolutely necessary. I promise I will make it up to you and we will all be together again. I love you all so much. Until next time…"

How to get a Jennifer Lopez ticket refund

The Live Nation announcement included refund information.

“For those who purchased through Ticketmaster, tickets will automatically be refunded – there is nothing further fans need to do,” it read.

“For those who purchased via third-party resale sites such as SeatGeek, StubHub, VividSeats, etc. – please reach out to your point purchase for more details.”

This would have been J.Lo's first tour since her 2019 tour grossed $50M

This would have been Lopez's first tour since her 2019 tour grossed more than $50 million and sold out venues across the country.

The tour was supposed to have featured Lopez performing her catalog of hits as well as songs from her new album, “This Is Me...Now.”

The tour was scheduled to kick off on June 26 in Orlando, Florida, making stops in Miami, Los Angeles, Toronto, her hometown of New York City and more before wrapping in Houston.

'This Is Me...Now' is 1st J.Lo album in nearly a decade

"This Is Me...Now" is Lopez's first studio album in nearly a decade. It’s her story in her words, blending elements of pop, R&B and hip hop. Her lyrics delve into the highs and lows of life, love and relationships as she unveils a story of growth, resilience, hard work and the transformative power of self love.

Writing and recording at her Los Angeles home in 2022 and 2023, Lopez collaborated with Rogét Chahayed, Angel Lopez and Jeff "Gitty" Gitelman. Additional songwriter-producers were HitBoy, Tay Keith, Yeti Beats, Carter Lang, Kim "Kaydence" Krysiuk, Jason Derulo and Brandon Riester.

The album was accompanied by an Amazon original documentary, “This Is Me...Now: A Love Story,”  which showcases her journey with fantastical costumes, breathtaking choreography and star-studded cameos.

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This article originally appeared on Arizona Republic: Jennifer Lopez cancels 2024 tour: How to get a ticket refund